FAQ

WHAT IS YOUR BAG POLICY?

All bags are subject to a thorough search upon entry. Guests have the right to refuse a bag search, and the venue has a right to refuse entry. If you have any items that are not allowed into the venue, please return them to your vehicle. Bags cannot be larger than 13”x15″. No backpacks of any size. 

 

WHAT ITEMS ARE PROHIBITED?
• No food or beverage of any kind may be brought into the venue.
• No professional cameras (with a removable lens), or recording devices.
• No alcohol, grills, or glass containers permitted in the parking areas.
• No laser pointers, weapons, or selfie sticks.
• No pets.

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DOES THE SOUTHSIDE STAGE @ XL LIVE ACCEPT CASH?
We do. Along with:  Credit/debit cards, Apple Pay and Google Pay.

 

DO YOU ACCEPT MOBILE TICKETS?
Mobile tickets will only be accepted on a mobile phone. Printed out QR codes will not be allowed entry to the venue.

 

WHEN DOES THE SHOW START?
Please check your tickets. Both the gate and show times can be found there. Schedule is subject to change without notice.

 

IS THERE RE-ENTRY?
No, there is no reentry. (The only exception is for extreme weather – see next question.)

 

WHAT HAPPENS IF THERE'S INCLIMATE WEATHER?
All performances are rain or shine. However, in the event of extremely inclement weather, remember: SAFETY FIRST. Should you leave the venue to take shelter in your car, hold on to your ticket stub for re-entry to that night’s event. Check our Facebook, Instagram and Twitter pages for updates.

 

DO YOU ALLOW REFUNDS OR EXCHANGES?
No, we do not allow refunds or exchanges. Artist lineups for events and opening acts are subject to change. No refunds will be authorized in the event that an artist or an opening act does not perform. Refunds will only be authorized if a show gets canceled.

 

CAN MY CHILD GET IN FREE?
Children under 2 are free for most shows.

 

DO YOU HAVE A DRESS CODE?
We do not have a specific dress code, but we do ask that you wear clothes, including shoes!

 

HOW DO I REQUEST SPECIAL ACCOMODATIONS?
Patrons requesting special accommodations for medications, medical devices, and/or service animals should contact the venue at 717-409-8975 or xllivehbg@gmail.com in advance, or speak to the Security Supervisor at their gate of entry. All entry/exit gates are accessible and patrons may enter through authorized points of entry. All persons, bags, and personal items are subject to inspection before entering the venue. 

 

DO YOU HAVE A LOST AND FOUND?
During shows, lost and found is located at Admissions. You can drop by or text the Help Line at 717-315-7451 to see if your lost item has been turned in. After the show, please leave a message at 717-409-8975 and we will contact you ASAP.

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WHAT IS EXPECTED OF GUESTS AT YOUR VENUE?

Guests must comply with the venue’s rules, regulations, policies, and standards of conduct and must behave courteously and respectfully.  Guests must abide by instructions provided by venue staff and security personnel regarding all aspects of the event experience, including, without limitation, instructions regarding parking, entry, and security.  The venue reserves the right in the venue’s sole discretion, without refund, to refuse admission, eject, and/or ban for future events or into perpetuity any person who fails to comply with instructions from venue staff and/or security personnel; whose conduct is, in venue management’s sole discretion, discourteous, disrespectful, and/or unsafe; and/or whose conduct fails to comply with these policies or any of the venue’s other rules, regulations, policies, and standards of conduct.